Terms of service

 

OVERVIEW

Welcome to Purrzo, operated by DELAR s.r.o. (“we”, “us”, “our”). By visiting or using www.purrzo.eu (the “Services”), you agree to be bound by these Terms of Service and our Privacy Policy.
These Terms describe your rights and obligations when shopping at Purrzo, our premium pet accessories boutique powered by Shopify.

If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are of legal age in your country of residence.
To place an order, you may be required to provide accurate and complete information including your email address, billing details, and shipping address.

You are responsible for safeguarding your account credentials and any activity that occurs under your account.

SECTION 2 – OUR PRODUCTS

We carefully curate premium pet accessories sourced from high-quality European brands.
We make every effort to display products accurately, but colours, textures, and materials may vary depending on device settings or natural variations.

We reserve the right to modify product descriptions, discontinue items, or limit quantities at any time.

SECTION 3 – ORDERS

When placing an order, you are making an offer to purchase.
Your order is accepted once payment is successfully processed and we confirm acceptance by email.

Please review your order before submitting, as changes may not always be possible.

All purchases are subject to our Return & Refund Policy.

You represent that your purchases are for personal use and not for resale or export.

SECTION 4 – PRICES, TAXES & BILLING

All prices are listed in EUR and include Slovak VAT (23%), charged in accordance with Slovak tax legislation.
Until Purrzo registers for the EU OSS scheme, all EU orders are taxed under Slovak VAT rules.

Prices may change at any time without notice.
Shipping fees, handling charges, and any customs duties (for UK orders) are displayed at checkout.

SECTION 5 – SHIPPING & DELIVERY

We ship across the EU and the UK using:

  • Packeta (home delivery)

  • DPD (home delivery)

Estimated delivery times are provided in our Shipping Policy, but delays may occur due to carriers, customs, or events outside our control.

Once an order is handed to the carrier, risk of loss transfers to you.

SECTION 6 – INTELLECTUAL PROPERTY

All brand names, logos, texts, images, and designs displayed on the Services are the property of Purrzo or our partners.
You may not reproduce, copy, modify, or redistribute any content without our written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools without monitoring or control.
Your use of such tools is entirely at your own risk.

Future features released through the Services will also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may include links to third-party websites.
We are not responsible for their content, accuracy, or practices, and accessing them is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Purrzo is powered by Shopify, but all sales transactions occur directly between you and DELAR s.r.o.
Shopify is not responsible for your purchases, and by using our Services, you release Shopify from any claims related to your transactions with Purrzo.

SECTION 10 – PRIVACY POLICY

All personal data is processed according to our Privacy Policy and compliant with EU GDPR, the UK Data Protection Act, and Slovak law.
Because our Services are hosted by Shopify, some of your information may be processed by Shopify and trusted third-party providers.

SECTION 11 – FEEDBACK

By submitting reviews, suggestions, or feedback (“Feedback”), you grant us a non-exclusive, perpetual, royalty-free license to use, publish, and display such content for any purpose related to the Services.

You represent that you own or have the right to provide such Feedback.

SECTION 12 – ERRORS & INFORMATION ACCURACY

Occasionally, information on the website may contain inaccuracies.
We reserve the right to correct errors, update information, or cancel orders if necessary.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes or in ways that violate intellectual property, harass others, mislead, spread malware, or interfere with the website’s security.

We may suspend or terminate accounts violating these Terms.

SECTION 14 – TERMINATION

We may suspend or terminate access to the Services at any time.
Sections such as Intellectual Property, Feedback, Limitation of Liability, Governing Law, and Privacy will continue to apply after termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available.”
We do not guarantee uninterrupted or error-free use of the Services.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Purrzo shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Services or purchased products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify Purrzo and our partners from any claims arising from your violation of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found invalid, the remaining provisions remain fully enforceable.

SECTION 19 – ENTIRE AGREEMENT

These Terms and related policies represent the entire agreement between you and Purrzo regarding use of the Services.

SECTION 20 – ASSIGNMENT

You may not assign your rights under these Terms without our consent.
We may assign our rights without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the Slovak Republic, and applicable EU and UK consumer protection rules.

Dispute resolution may also take place through the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

SECTION 22 – CHANGES TO TERMS

We may update these Terms at any time.
Material changes will be communicated according to applicable law.

SECTION 23 – CONTACT INFORMATION

Questions regarding these Terms may be sent to:
📧 info@purrzo.eu

Company information:
Company Name: DELAR s.r.o.
Registered Address: Obchodná 8084, 010 08 Žilina, Slovakia
Business ID: 53859294
VAT Number: SK2121509841
Email: info@purrzo.eu
Phone: +421 951 017 339‬
Registered in: Commercial Register of the District Court Žilina, Section Sro, Insert 75080/L