Versand

We ship premium pet accessories with care to customers across the European Union and the United Kingdom. Below you will find all shipping costs, delivery times, and handling information.

📦 SHIPPING WITHIN EU & UK

We currently ship to all EU Member States and the United Kingdom.

If your country is not listed at checkout or you need a custom shipping quote, contact us at info@purrzo.eu.

💸 SHIPPING COSTS

Shipping fees are automatically calculated at checkout based on:

  • delivery destination,
  • selected carrier,
  • total weight and size of the order.

Please note that bulky items (such as pet beds, large carriers or car seats) may have special shipping rates, which will also be clearly shown at checkout.

🕑 PROCESSING TIME

  • Products in stock: 1–3 business days
  • Dropshipping products: approx. 7 business days
  • Personalised products (if available): 10–14 business days

You will receive a confirmation email once your order has been dispatched.

🚚 DELIVERY TIME

European Union

  • Packeta Home Delivery: 3–7 business days
  • DPD: 2–6 business days

United Kingdom

  • DPD: 4–10 business days (depending on customs clearance)

Delivery times are estimates based on carrier information. Delays due to customs, weather or carrier logistics are outside our control.

 

💼 CUSTOMS & VAT (UK Orders)

Orders shipped to the United Kingdom may be subject to customs duties, import fees or handling charges. These costs are the responsibility of the customer.

EU customers do not pay any customs duties.

 

📮 DELIVERY ISSUES

If your parcel is delayed, lost, or shows unusual tracking updates, contact us at info@purrzo.eu and we will assist you in resolving the issue with the carrier.

If your package arrives damaged, please take photos and contact us immediately.

 

🏠 INCORRECT OR INCOMPLETE ADDRESS

Please make sure your shipping information is correct at checkout.

We are not responsible for failed deliveries caused by an incorrect address.

If a parcel returns to us, re-shipping is possible after the new shipping cost is paid.

📦 UNCLAIMED PACKAGES 

If a package is not collected and returns to Purrzo, the original shipping fee is non-refundable.

We can re-send the parcel once the new shipping fee is paid.

🔍 ORDER TRACKING

All orders include tracking.

You will receive your tracking link via email once the parcel is shipped.

If you need help tracking your order, write to us anytime.